Privacy Policy

We collect personal information that you voluntarily provide to us when you interact with our website, make a table reservation, submit a contact enquiry, or subscribe to our newsletter. The types of information we may collect include:

• Identity & Contact Details: Full name, email address, phone number
• Reservation Details: Preferred date, time, number of guests, and any special requests or dietary requirements
• Communication Data: Messages, feedback, or enquiries submitted through our contact form
• Newsletter Subscription: Email address if you opt in to receive updates, offers, and news
• Technical Data: IP address, browser type and version, pages visited, time spent on pages, referring URLs — collected automatically via analytics tools
• Device Data: Device type, operating system, and screen resolution for website optimisation

We use the personal information we collect for the following purposes:

• To process, confirm, and manage table reservations and booking enquiries
• To respond to your messages, questions, and feedback promptly
• To send you booking confirmation emails and relevant communications
• To send marketing updates, offers, and newsletters — only if you have opted in and consented
• To improve and personalise our website, services, and customer experience
• To monitor website performance and analyse visitor behaviour through aggregated analytics
• To comply with applicable laws, regulations, and legal obligations
• To detect, prevent, and address technical issues or fraudulent activity

We will not use your information for any purpose that is incompatible with the purpose for which it was originally collected, without your consent.

Globe Coffee House operates in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) set out in that Act. These principles govern how we handle personal information.

We process your personal information on the following grounds:

• Consent: Where you have given us clear consent to process your information for a specific purpose (e.g. newsletter subscription)
• Contractual Necessity: Where processing is necessary to fulfil a booking or service request you have made
• Legitimate Interests: Where processing is necessary for our legitimate business interests (e.g. improving our services, website security) and does not override your rights
• Legal Obligation: Where we are required to process your data to comply with Australian law

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction.

• Our website data is stored on secure servers with restricted access
• We do not store any payment or financial card details on our systems
• Access to personal data is restricted to authorised personnel only, on a need-to-know basis
• We regularly review our security practices to ensure ongoing protection
• Email communications are transmitted via secure third-party mail services

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. When no longer needed, data is securely deleted or de-identified.

We value your privacy and do not sell, rent, or trade your personal information to any third parties for their marketing purposes.

We may share your information in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist in operating our website and business (e.g. email delivery services, hosting providers), bound by confidentiality obligations
• Business Operations: Internal staff members who require access to respond to your enquiry or manage your reservation
• Legal Requirements: Where we are required to disclose information by Australian law, court order, or government authority
• Business Transfer: In the event of a merger, acquisition, or sale of our business assets, your information may be transferred as part of that transaction

Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather analytics data. Cookies are small text files placed on your device when you visit our website.

• Essential Cookies: Necessary for the website to function correctly — cannot be disabled
• Analytics Cookies: Help us understand how visitors interact with our website (e.g. Google Analytics) — collected in aggregated, anonymous form
• Preference Cookies: Remember your settings and preferences for a better experience

You can control and manage cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of our website. For more information on how to manage cookies, refer to your browser's help documentation.

Our website integrates with several third-party services to deliver core functionality. Each service operates under its own privacy policy:

We encourage you to review the privacy policies of these third-party services independently. Globe Coffee House is not responsible for the data practices of external services.

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal information we hold about you
• Right to Correction: You may request correction of any inaccurate or outdated information
• Right to Deletion: You may request deletion of your personal information, subject to legal retention obligations
• Right to Opt Out: You may unsubscribe from marketing communications at any time using the unsubscribe link in our emails or by contacting us directly
• Right to Complain: If you believe we have mishandled your information, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

If you are not satisfied with our response, you may contact the OAIC at oaic.gov.au or call 1300 363 992.

Our website and services are not directed at children under the age of 13. We do not knowingly collect, use, or store personal information from children without verifiable parental consent.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately using the details in Section 10. We will take prompt steps to remove such information from our records.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or improvements to our services. When we make material changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website after any changes constitutes acceptance of the updated policy.